Frequently Asked questions
FAQs
✈️ Shipping Questions
Do you ship all across Egypt
Yes, Beauty Vivas proudly shipping all across Egypt! Whether you're in Greater Cairo or anywhere else in Egypt, we'll deliver your order to you.
How long does shipping take?
We provide a fast shipping, transit time typically ranges from 1-2 business days. Please read our Shipping Policy
I made a mistake on the shipping address, can I change it?
If you've entered an incorrect shipping address, please contact us immediately with your order number and the correct information. We can only correct the address within 24 hours of receiving your request.
📦 Order Questions
Can I cancel my order?
You can cancel your order in a deadline of 24 hours.
My item arrived damaged. What should I do?
If your item arrives damaged, please contact us immediately with your order number and a picture of the damaged product. We'll send you a replacement right away.
Will I receive my items in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages to ensure quality in packaging.
💳 Payment Questions
I recently purchased an item online and now it's discounted. Can I get the discounted price?
We understand it can be frustrating to see a recently purchased item discounted. Unfortunately, we cannot retroactively apply discounts to previous purchases. However, we frequently offer promotions and sales, so keep an eye out for future opportunities to save on your favorite items!
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient. You can pay for your order using major credit cards such as Visa, Mastercard, Visa Debit, American Express, Diners, and Discover. Additionally, we offer alternative payment options such as CASH ON DELIVERY, Apple Pay, and Google Pay for added flexibility.
When will my credit card be charged?
Your credit card will be charged at the time of purchase. Once your order is placed and payment is confirmed, we'll begin processing your order promptly. Rest assured, you'll only be charged for the items you've purchased and any applicable fees.
I have not received my refund yet, why is that?
If you're awaiting a refund, please allow some time for the transaction to process. Refunds typically take 5-10 business days to reflect in your account, depending on your financial institution's processing times. If it has been longer than expected and you still haven't received your refund, please contact us with your order details, and we'll investigate the issue promptly.
What currency will be used when I place my order?
All transactions on our website are processed in EGP (EGYPTIAN POUND) by default. However, if you're purchasing from a different country, your bank or payment provider may convert the amount to your local currency based on the current exchange rate. Please note that currency conversion fees may apply, depending on your financial institution's policies.
How Can We Help?
If you've still got questions, the answers you're looking for might be in our help center. If you'd like to get in touch with us, feel free to contact our team!